Return & Refund Policy

This Return & Refund Policy applies to consumer purchases made through AMAR.shop.

Website: https://amar.shop
Email: BarrottShuter6901@outlook.com
Business address: 6 Rue du Sagnet, 63270 Vic-le-Comte, France

Nothing in this policy limits a mandatory consumer right under French or European Union law.

1. Statutory Right of Withdrawal

Consumers generally have 14 calendar days to withdraw from an eligible online purchase without providing a reason.

For goods, the withdrawal period generally begins on the day after the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If products from the same order are delivered separately, the period generally begins after receipt of the final product.

2. How to Exercise the Right of Withdrawal

The customer must communicate a clear withdrawal decision before the 14-day period expires.

Send the request to:

BarrottShuter6901@outlook.com

The message should include:

• Customer’s full name

• Order number

• Email address used for the order

• Delivery address

• Products concerned

• Date the products were received

• A clear statement confirming withdrawal from the purchase

The customer may use this statement:

“I hereby notify AMAR.shop that I am withdrawing from my contract for the purchase of the products identified in this message.”

AMAR.shop will acknowledge receipt of the request.

3. Returning Products

After communicating withdrawal, the customer must return the products without undue delay and no later than 14 calendar days after the withdrawal notice.

Contact AMAR.shop before sending a return. We will provide the authorised return destination and instructions.

The business address shown in this policy is not automatically the return address. Products must not be sent there unless we expressly confirm it as the authorised return destination.

4. Condition of Returned Products

Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics, compatibility and functioning.

Customers may be responsible for diminished value resulting from handling beyond what would reasonably be permitted in a physical shop.

Products should, where reasonably possible, be returned with:

• Original packaging

• Labels

• Manuals

• Installation components

• Protective materials

• Included accessories

Missing original packaging does not automatically remove a statutory withdrawal right.

5. Return Shipping Costs

For a withdrawal based solely on a change of mind, the customer is responsible for the direct return cost.

We recommend using a tracked service and retaining proof of dispatch.

AMAR.shop will bear reasonable return costs where required by law, including for qualifying faulty, damaged, incorrect or non-conforming products.

6. Refunds Following Withdrawal

Following a valid withdrawal, AMAR.shop will refund the amounts received for the affected products.

Standard shipping is free, so no standard outbound shipping charge applies.

If the customer voluntarily selected a paid premium delivery service, we are not required to reimburse the additional amount exceeding the cost of the least expensive standard delivery service offered.

The refund will be issued without undue delay and no later than 14 calendar days after we are informed of the withdrawal.

We may withhold reimbursement until:

• We receive the returned products; or

• The customer supplies acceptable evidence that the products were sent back,

whichever occurs first.

Refunds will normally be issued to the original payment method without a refund-processing fee.

7. Withdrawal Exceptions

The statutory withdrawal right may not apply to products excluded by law, including:

• Products made to the customer’s specifications

• Clearly personalised products

• Sealed products unsuitable for return for health or hygiene reasons after unsealing

• Goods inseparably mixed with other products after delivery

• Sealed software, audio or video products after unsealing

• Digital content supplied without a physical medium after the customer’s express consent and acknowledgement that the withdrawal right would be lost

An exception will be applied only when its legal requirements are satisfied.

These exceptions do not remove rights concerning faulty, unsafe, damaged, incorrect or misdescribed products.

8. Faulty, Damaged or Incorrect Products

Contact us if a product:

• Arrives damaged

• Is defective

• Is not the product ordered

• Does not match its description

• Is incompatible despite being expressly described as compatible

• Is missing an essential component

• Is unsafe

• Otherwise fails to comply with the contract

Email the order number, a description of the issue and photographs or video where reasonably possible.

Evidence helps us assess the claim but will not be used to unreasonably reject a valid statutory remedy.

9. Legal Guarantee of Conformity

Eligible products are covered by the French legal guarantee of conformity.

For new goods, this guarantee generally covers a lack of conformity appearing within two years after delivery, subject to applicable law.

The consumer may normally request repair or replacement. The selected remedy may be refused where it is impossible or would create disproportionate costs under the legal criteria.

Where the legal conditions are met, the consumer may receive:

• Repair

• Replacement

• A proportionate price reduction

• Cancellation of the sale and reimbursement

Statutory remedies are provided without cost where required by law.

10. Hidden Defects

Consumers may also benefit from the guarantee against hidden defects under Articles 1641 and following of the French Civil Code.

Where its conditions are satisfied, the customer may return the product for reimbursement or retain it and obtain an appropriate price reduction.

A hidden-defect claim must generally be brought within two years after discovery of the defect, subject to applicable law.

11. Improper Installation or Misuse

A statutory remedy may not apply where a problem was caused solely by:

• Installation contrary to clear instructions

• Use with an incompatible device where compatibility was not represented

• Accidental damage after delivery

• Excessive force

• Unauthorised alteration

• Improper storage

• Normal wear and tear

This does not restrict rights where the product, instructions or compatibility information were defective or inaccurate.

12. Exchanges

Exchanges depend on product availability.

Where replacement is required by law, it will be provided without cost.

For a voluntary change-of-mind exchange, the customer may be responsible for return costs.

Customers are not required to accept store credit where the law gives them the right to a monetary refund.

13. Order Cancellation Before Dispatch

To request cancellation before dispatch, email BarrottShuter6901@outlook.com immediately.

We will make reasonable efforts to stop fulfilment, but cancellation cannot be guaranteed after processing has begun.

If dispatch has already occurred, the withdrawal provisions may apply.

14. Contact

For returns, refunds, withdrawals or guarantee claims, contact:

AMAR.shop
Website: https://amar.shop
Email: BarrottShuter6901@outlook.com
Business address: 6 Rue du Sagnet, 63270 Vic-le-Comte, France

Last updated: 13 October 2026